Leadership Series

Management is easy. Leadership is hard. 

Take your people's skill to the next level.

Customize for Your Employees

Employers, you can request a customized leadership series to meet the specific needs of your organization. Please contact us at 309-268-8193 to discuss your options.

Course Descriptions for the Leadership Series

Resolving Conflict within Your Team


Discuss handling the tricky situations that often develop among and between team members and uncover the skills and tools to intervene directly or to support team members in addressing these situations on their own. Learn to resolve conflicts that hinder your team’s ability to produce results. Discover how to:

  • Identify behaviors that can fragment a team and negatively impact productivity
  • Demonstrate key actions for resolving conflict within a team
  • Successfully manage unproductive reactions when dealing with team issues
  • Support team members who choose to address conflict themselves
Time Mastery: Maximize Your Time


In today’s streamlined, fast-moving workplace, it is more important than ever to improve productivity and increase efficiency. Time Mastery will help you evaluate your time-management effectiveness and provide a detailed framework for personal action planning under each of the 12 critical areas:

  • Attitudes
  • Interruptions
  • Goals
  • Meetings
  • Priorities
  • Written communications
  • Analyzing
  • Delegation
  • Planning
  • Procrastination
  • Scheduling
  • Team time

Join us and receive practical tips for improving your time-management skills in those areas that need work. Receive an individual report that includes a Skills Gap Analysis, which provides data to quickly determine where to focus your time management efforts for greater professional success.

Delegating for Shared Success


No other responsibility distinguishes a supervisory role from others more than delegating tasks and projects. When poorly executed, delegation negatively impacts productivity and leaves employees feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing supervisor-employee relationships. Discover the actions required to develop the planning, interpersonal and follow-up skills critical for successful delegation.

Addressing Emotions at Work


Emotions such as happiness, surprise, frustration and anger are as much apart of the workplace as the air we breathe. They play a role in the choices we make and actions we take. Emotions can motivate, inspire and add positive intensity to our work. Discuss strategies for addressing strong emotions including individual and, when appropriate, those of other co-workers. Discover the impact of strong emotions in the workplace, how and why emotions can take control, the steps to address strong emotions, techniques and choices for addressing strong emotions and applying the Addressing Emotions at Work™techniques to work situations.

Giving Recognition


Over the long term, excellent performance and productivity are rewarded with improved customer loyalty and organizational success. In the short term, people want to hear from others around them that they are doing something right. By recognizing and reinforcing positive behaviors, managers can encourage and reinvigorate individual contributors to repeat the behaviors that lead to positive results. Learn about the impact of recognition, barriers to giving recognition, key actions for giving recognition, tailoring recognition to the recipient and planning and practicing recognition.

Fearless Facilitation - How to Lead Effective Meetings


Research shows that 62% of all meetings lack a clearly stated objective and agenda, and almost half of all professionals rate the quality of meetings at their organization as fair to poor. Just say “no” to unproductive meetings. Turn your meeting leaders into fearless facilitators! Learn how to achieve desired results while managing relationships and processes at the same time. You will discover how to:

  • Lead effective meetings
  • Demonstrate fundamental facilitation skills
  • Make optimal use of people’s time and talents
  • Strike the right balance between purpose, process, and participation
  • Exhibit the confidence and competence of a fearless facilitator.
Communicating for Superior Teamwork: Managing Your Communication Style

Communicating for Superior Teamwork: Managing Your Communication Style


Today’s competitive marketplace demands that organizations do more with less, which not an easy task. To accomplish it, organizations need to find ways to work smarter and faster, relying more and more on the knowledge and skills of teams, specifically high-performing teams.

In this class we will explore effective communication. This program employs the Classic DiSC instrument to provide you with a better understanding of your own communication style and the impact of that style on others, while offering you expanded opportunities for team building practice.

The Principles and Qualities of Genuine Leadership


Everyone in an organization needs a deep knowledge of leadership best practices and help in tailoring those practices to their own situations. Discover the five universal leadership qualities and six Basic Principles that help individuals become genuine leaders who can translate intentions into reality. Learn the critical qualities that contribute to personal and organizational success, and discover how applying the six Basic Principles can help leaders to develop and demonstrate the Qualities of Genuine Leadership.

Communication Excellence: Managing Performance with DiSC®


In Communicating for Superior Teamwork™ you gained a new understanding for why we act and say the things we do. After all it is who we are! Using the DiSC model to evaluate our team members can be useful, but what do we do once we know their preferred communication style? Using the Everything DiSC Management Profile we explore the differences between an individual’s primary communication style and their preferred leadership style. Delve deeper into the dynamics of teams and discover actionable insights into conflict resolution, team building, leadership and coaching.

Take Control - Managing Email Effectively


Do you often feel like you could spend your entire day responding to incoming email messages and still never keep up?  Have you ever struggled to find that important email document or missed a deadline because the message simply got lost in the void of your inbox? 

Ineffective email practices impact productivity, teamwork and your organization's bottom line! From the minute-to-minute interruptions of today's email systems to the loss of personal connections, our current email practices are a major cause of disruptions to organizational and individual performance.  

After completing this workshop, you will be able to: 

  • Dramatically reduce the volume of email in your inbox
  • Write dramatic emails that "get read"
  • Understand and use the tools of your email program
  • Reduce email related stress
  • Reduce the back and forth "volley" of emails
  • Significantly reduce the time spend daily on email
  • Increase attention and focus
  • Simply put... Get More Done in Less Time
Providing Constructive Feedback


To know how well they are doing, employees need regular feedback from their manager. Providing constructive feedback not only helps solve problems, but also can work to prevent potential problems from growing to the point in which they have a negative impact on others and the organization. Learn to provide constructive feedback in a way that builds openness and mutual respect, and promotes problem solving and learning. You will complete a variety of activities that explore the key actions for providing constructive feedback, techniques for encouraging involvement and handling challenging responses and planning a feedback conversation.

Coaching: Developing Others


Individual contributors face regular challenges in performing their work. A supervisor’s job is to help them work through these challenges. Sometimes the best help a coach can give is to assure employees they have the ability to make decisions and solve problems on their own. Join us to learn how coaching can benefit those being developed, the manager and the overall organization. Learn how to conduct focused coaching conversations that result in the professional development and growth of your employees.

Contact Us

Customized Training
Heartland Community College
Workforce Development Center
Suite 2400
1500 West Raab Road
Normal, IL 61761

Phone: 309-268-8440
TDD: 309-268-8030
Fax: 309-268-7882

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